Terms of Sale
Terms of Sale
Terms of Sale
The terms and conditions of sale described below detail the rights and obligations of exe.cute production and its customers in the context of the sale of goods and services.
These general terms and conditions of sale apply to all orders placed with exe.cute production for all the items and services offered on our website by non-commercial individuals. Consequently, the fact for any person ordering a product or service offered on sale on the website implies full and complete acceptance of these terms of sale that the customer recognises having been aware of and having read before his order.
exe.cute production reserves the right to modify at any moment the present terms. Nevertheless, the terms applicable to the order placed by a customer on the website are those accepted by the customer at the time of placing the order.
The Terms apply to all methods of placing orders offered by exe.cute production, whether the order is placed directly, by internet, by mail or by phone.
△ Website or Us or Seller designates exe.cute production.
△ Buyer or Customer or You refers to the natural or legal person purchasing products or services.
The present terms of sale define the entirety of the obligations of the various parties within the framework of the online sale of goods and services proposed by exe.cute production to the customer, from the order to the delivery, including payment and the use of services made available by exe.cute production. In this sense, the customer is considered to accept without reserve the entirety of the provisions envisaged under these sales conditions. exe.cute production is for its part committed to respecting its role of retailer within the framework of the aforesaid terms.
Capacity to enter into contract
Any customer of exe.cute production declares to have the capacity to enter into a contract on the conditions described hereafter, i.e. to be an emancipated minor or have reached legal majority and not to be protected by the Civil Code. exe.cute production reserves the right to refuse any order by a customer with whom there exists, or which appears during processing, a dispute, in particular a dispute over payment.
Acceptance of the terms
The act of the customer to tick/check the box “I have read and I accept the general conditions”, before proceeding to secure payment, constitutes an irrevocable acceptance which can only be called into question in the cases envisaged under the present terms under the paragraph “Return”. The customer acknowledges by this act to having read and understood the present conditions and to accept them.
The direct purchase also implies the acceptance of these conditions which the customer recognises to have read beforehand, and to have understood and accepted.
How to place an order
It is possible to place an order 24 hours a day, 7 days a week, on our website: you make your selection by browsing the pages and click on Add to cart to choose a product or a service. At any time during your navigation to our website, you can place your order by clicking on Checkout.
Validation of the contract
When you click on Check Out, you’ll have a summary of all the products and options selected and will have to fill a form with your shipping and billing information. You must be sure to give all the elements necessary for the dispatch of your order (delivery address, digital code, phone number…) and verify that all the informations transmitted are correct.
If you don’t need to modify the form, then you must read the terms of sale and tick the box “I have read and agree to the terms and conditions”. To continue and place your order, you must click on Place Order or Proceed To Paypal according the payment method selected. After payment on the secure server, a confirmation of the order is displayed. It confirms the registration of your order and informs you that an email of confirmation will be sent to you as soon as possible.
Any order implies acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will occur within the framework of a possible exchange and guarantees mentioned below.
In every case, the online supply of the bank card number or the selection of the payment method and the final validation of the order by the customer will constitute proof of the order and current liability for the sums for the products selected in the order. This validation constitutes signature and acceptance of all the operations carried out on the website.
The technical means for identifying and correcting errors
You have at any time the ability to identify and correct any errors you have made when entering your data. When you find an error after the conclusion of the contract, you must contact us by email at firstname.lastname@example.org within 24 hours after validation of your order. exe.cute production cannot be held responsible for any data entry errors and the consequences in terms of delay or delivery error. In this context, all expenses engaged for resending will be the charge and responsibility of the customer.
Tracking of an order
You can check the status of your order at anytime by consulting the section Account. This tracking allows the customer to know the processing status of his order, but also the shipping or delivery status of his packages. exe.cute production endeavours to make this information as clear as possible and to make transport with its carriers as reliable as possible. This status is informative and exe.cute production cannot therefore be held responsible for unavailability or errors that may affect the information provided.
Archives and personal data
exe.cute production undertakes a dematerialised archiving of contracts, orders and invoices. You have a right of communication to these documents. You can find them in the section Account or on request by contacting us.
Informations about the products
The information, characteristics, photographs and graphics presented on the website or in the e-mails are given for a purely indicative basis. In particular, the difference in perception of shapes and colors between the photographs or graphics presented and the products cannot engage the responsibility of exe.cute production. We do our utmost to ensure that the photographic representation of the products is as accurate as possible. It is nevertheless possible that the perception of the product does not correspond completely to the products. The products are sometimes presented in photography with other products. The description will mention what does or does not form part of the product. Most of the photographs presented on the site are computer images (called mock-ups). They are used to give the most accurate representation possible of the product. The essential characteristics of the products and services are described on the pages published on the website and are recalled in the summary of the order.
exe.cute production are committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers. In the absence of availability of the product, we are committed to informing the customer as quickly as possible. We reserve the right to modify the selection of products according in particular on the constraints imposed by its suppliers. The unavailability of a product is mentioned on the product page concerned or in the shopping cart summary.
If exe.cute production cannot obtain an ordered product from its suppliers, we will notify the customer of the expected delay by email. The customer in turn can either ask a refund of the sums paid within 30 days, or the exchange of the unavailable product for another product, or the cancellation of the order. No cancellation penalty will be applied for such an order cancellation. No cancellation compensation (other than the full refund of the order) can be asked, such an unavailability having resulted from a delay in updating this unavailability.
Most of the products available on the website are supplied by several providers. Additional delivery time may be required in some cases. You will be notified by email.
exe.cute production cannot be held accountable for the non-fulfillment of an agreed contract in the case of the product being out of stock or unavailable, of causes beyond control, of disruptions caused by partial or all-out strikes, in particular of the postal services, transport, and communications, flooding and fires…
Product prices are indicated in €uros, all taxes included. Price offers are valid only in the double limit of the validity period of the offer and the availability of the products.
If the customer requests international delivery, the order may be subject to taxes and customs duties when it arrives at its destination. Payment of these fee is the responsibility of the customer. We invite you to check with the relevant authorities in your country. You should also check the possibilities of importation or use of the products in the country of destination.
Payment & Invoice
Payment by card with PayPal
exe.cute production uses PayPal as payment processing solution. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner’s Club… You can use Paypal with or without an account. PayPal is a safe and easy way of ensuring you are using a trusted and secure electronic payment gateway. Learn more about them by clicking here.
Other payment method
If you want to place an order and request a different payment method, please feel free to contact us.
We do not print invoice and it does not come with the parcel. The invoice is sent automatically by email with the shipping confirmation. The invoice can be found online at anytime in the section Account (click on Orders and Invoice).
Transfer of property
exe.cute production remains owner of the products delivered until their complete payment by the customer.
Orders are processed daily from Monday to Friday, except for national holidays.
Products are delivered to the address indicated by the customer on the purchase order, according the type of shipping selected. All orders are dispatched after receiving the complete payment. A notification is sent by email when the order is ready to be shipped. Transport times depend on the delivery method chosen by the customer and the place of delivery.
During the order validation process, you can choose between 2 shipping methods:
△ Standard Shipping (7 to 10 business days)
△ Premium Shipping – faster, with tracking number (3 to 5 business days)
The rate charged for the shipping of your order is based on the weight of your products, and your location. The rate is confirmed when you valid your order, before the payment page.
The products are packaged to comply with the standards of transport, and to ensure an optimal protection of the products during their delivery. It is requested from the customer to respect these same standards in the case of a product being returned. Any damage noted to a product arising from the product not being repackaged properly may lead to an only partial refund, or no refund in the event of the impossibility of resale in its state or in the event of a technical problem indicated having been worsened.
exe.cute production reminds that it is the responsibility of the customer to inspect their parcels upon reception in the presence of the delivery person and to immediately notify the carrier of any anomaly (bumps, damaged package, delivery date not in accordance with normal delivery service deadlines…). The customer must also inform exe.cute by email as quick as possible, so that the necessary measures can be taken.
Within the framework of distance selling (without the simultaneous physical presence of the parties), the customer has the right to a fourteen days period to exert his right of withdrawal without having to pay penalties, except the costs of returning the goods. This period begins from the day of reception of the goods by the customer. All Return request must be send by email at email@example.com. The customer will be informed of the steps to follow.
exe.cute production highly recommend the customer to return its products by registered mail or with additional insurance, guaranteeing him, if necessary, the compensation of products matching their real commercial value in the event of spoliation or loss of these goods. In all cases, the return is carried out at the customer’s own risk. It will be up to the customer to keep all proof of return. The return fees are at the charge of the customer, who is free to choose the shipping method.
In return of the respect of this procedure, exe.cute production undertakes to exchange or refund the product within a maximum period of 30 days upon reception of the returned goods.
In the event of a mistake from exe.cute production side (defective item or order preparation error), we will bear the costs of returning the item. The customer must send the carrier’s invoice by email to firstname.lastname@example.org to get compensation.
Returned products must be intact, in perfect state for resale, in their original packing. They cannot be used or to have suffered even minimum deterioration. Any product which is damaged, incomplete, or whose original packing is deteriorated, will be neither refunded nor exchanged.
The customer is expressly informed that exe.cute production is not the manufacturer of the products presented on the website.
The present provisions cannot deprive the customer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of the hidden defects of the item being sold.
exe.cute production is responsible for the proper execution of the present terms however, we cannot be held responsible in the case of circumstances beyond our control, in case of force majeure, the unpredictable and insurmountable fact of a third party to the contract or the fact of the product’s non-compliance with foreign legislation in the country where products are delivered.
Duration & Application
The present terms apply throughout the time of all online services offered by exe.cute production. Sales of exe.cute production are subject to Icelandic law. Any dispute relating to the existence, interpretation, execution or breach of the contract concluded between exe.cute production and the customer, even in the event of a plurality of defendants, in the absence of a mutual agreement, will fall under the exclusive jurisdiction and competence of the Icelandic court.
Need information? A question? Contact us